Frequently Asked Questions
Everything you need to know about your SimpliFire replacement parts.
How do I know if a part is compatible with my specific SimpliFire model?
Compatibility information is listed on each product page under the 'Specifications' tab. You can also locate your fireplace's model number on the serial plate, typically found on the ceiling or side panel of the firebox, to cross-reference with our parts list.
Are these genuine OEM SimpliFire parts?
Yes, we exclusively stock genuine OEM parts manufactured by Hearth & Home Technologies to ensure the safety, performance, and warranty integrity of your electric fireplace.
How long does shipping typically take?
Most in-stock parts are processed within 1-2 business days. Standard ground shipping generally takes 3-7 business days depending on your location within the United States.
What is your return policy for electrical components?
We accept returns on unused and uninstalled parts in their original packaging within 30 days of purchase. Please note that electrical components that have been installed or show signs of use are not eligible for return due to safety regulations.
Do you offer technical support for part installation?
While we provide official manufacturer diagrams and basic guidance, we recommend that all electrical repairs be performed by a certified technician or electrician to ensure proper installation and safety.
What should I do if my part arrives damaged?
Please inspect your package immediately upon arrival. If the part is damaged, contact our support team within 48 hours of delivery with photos of the damage and your order number to initiate a replacement.